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Refund Policy

We want you to be completely satisfied with your purchase from Lyrax. If you are not satisfied or encounter any issues with your order, please review our Refund Policy below.

Returns and Exchanges:

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [X] days of receiving the product. We will gladly provide a replacement or issue a refund, including any shipping charges.
  • Change of Mind: If you change your mind about a product, you may request a return or exchange within [X] days of receiving the item. The product must be unused, in its original packaging, and in resalable condition. Return shipping costs will be the responsibility of the customer.

Refund Process: To initiate a refund or exchange, please contact our customer support team. We may require proof of purchase, such as the order number or receipt. Once your return is received and inspected, we will notify you of the approval or rejection of your refund/exchange.

If your refund is approved, the amount will be credited back to your original payment method within [X] business days. Please note that it may take additional time for the refund to appear on your bank or credit card statement.

Please note that certain items, such as personalized or intimate goods, may not be eligible for returns or exchanges due to hygiene and safety reasons. This will be clearly stated on the product page.